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General Conditions of Reservation

General Conditions of Reservation

1. Introduction

The purpose of this document is to regulate the TERMS or GENERAL CONDITIONS OF CONTRACTING of the Pre-Reservation and Online Reservation services of the hotel Apulia Praia Hotel, owned by Pugliatur – Sociedade Turística de Apúlia, Lda., With headquarters at Avenida da Praia, 45, 4740-033 Apúlia – Portugal, company registered with the Commercial Registry of Esposende, Portugal, and Tax Number PT505011131, Telef. +351 253 989 290 and Fax +351 253 989 299. The terms “You” and “User” are used herein in reference to all individuals and / or entities that for any reason access www.apuliapraia-hotel.com or use the services.

The use of these services will represent the full and unreserved acceptance and validity of each and every one of the General Terms and / or Conditions – which will be automatically incorporated in the contract that is subscribed with Apulia Praia Hotel, without it being necessary your written transcription on it – recorded in the latest updated version of these Terms and / or General Conditions.

2.Use of Apulia Praia Hotel’s Pre-Booking and Online Reservation Services
2.1.Pre-Booking Services

The online Pre-Booking services are merely informative, and are only intended to offer the user the possibility to check the availability of a room in a hotel or city of their own. IN 24H YOU WILL RECEIVE AN E-MAIL TO CONFIRM THAT YOUR RESERVATION WAS PERFORMED BY WHICH YOU WILL ONLY BE BINDING BY THE APULIA BEACH HOTEL THROUGH THE RESERVATION CONFIRMATION BY E-MAIL AND AFTER PAYMENT OF THE SAME BY THE USER. The user must verify the reservation confirmation and report any errors to Apulia Praia Hotel, immediately and in writing.

2.2.Rental Services online

The. Booking rooms in Apulia Praia Hotel hotel via Horse21 saves your time. THE USE OF THESE SERVICES SHALL REPRESENT THE FULL ACCEPTANCE AND WITHOUT RESERVATION, AND THE VALIDITY, OF ANY AND ALL OF THE GENERAL TERMS OR CONDITIONS THAT SHALL BE CONSIDERED AUTOMATICALLY INCORPORATED IN THE CONTRACT THAT IS SUBSCRIBED WITH THE APULIA PRAIA HOTEL, WITHOUT BEING REQUIRED WRITTEN TRANSCRIPTION IN THE SAME.

B. Hiring procedure: When using the service you will receive a confirmation email which will include confirmation that your purchase order is in the confirmation process. If you are a consumer, once you have made the debit corresponding to your reservation, you will receive an email confirming it; this email serves as proof of your reservation.

W. Guarantee: The reservation is confirmed and guaranteed for all night by credit card. If you do not show up at the hotel without prior notice, you will be charged the first night’s stay (VAT and taxes included).

d. Termination of the contract or cancellation of the reservation: The credit card is only a means of guarantee. The cancellation of reservations by the user will not cause you to incur early cancellation expenses, whenever this is done before the established time limit in each country (local time of the hotel) of the day of arrival. After this threshold, the Apulia Praia Hotel will charge in compensation the cancellation expenses, which will amount to the amount of the first night (VAT and taxes included).

This clause is not valid for bookings made with special rates. In this case, the respective conditions shall apply.

CANCELLATION POLICY
Your credit card will not be charged if the cancellation is made at least 48 hours in advance of the day of arrival at the hotel (Portuguese time).
If the cancellation is made during the 48 hours prior to the day of entry, 50% of the total cost of the stay will be charged.
If the client does not show up at the hotel without prior notice, they will be charged 100% of the total cost of the stay.

These clauses are not valid for bookings made with special rates. In this case, the specified conditions will apply.

f. Policies regarding children
Children up to 12 years free of charge when sharing the room with 2 adults (one child per room). In all times.

g. Prices per room and night:
Prices are only valid in writing and for the period indicated therein. When there are justifiable reasons, Apulia Praia Hotel reserves the right to modify these rates without prior notice.
The rates for the reservation are indicated during the booking process.

H. The prices displayed at the time of booking include VAT (or equivalent tax) in the amount currently applicable.
If the tax rate changes between the date of reservation and the date of delivery of the services, resulting in a disparity, according to the tax regulations, the tax rate applied to the final value will be the tariff applicable at the time of delivery of the services or increase of the tax, even if the previous one results in an increase of the final price communicated in the client at the time of the reservation.

2.3 user undertakes to use the services in accordance with the Law, morality, good customs and public order, as well as with the provisions of these Terms and / or General Conditions of employment. Therefore, you are obligated not to use the services, with illicit purposes or effects and / or contrary to what is established in these Terms and / or General Conditions of employment, harmful to rights and / or interests of third parties or that, in any way, may to damage the services, the Apulia Praia Hotel and / or its image.

2. The Apulia Praia Hotel may, for greater agility and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided, or the Operational, technical and use conditions of the services. Likewise, users, with the aim of improving the service and establishing an optimum level of quality, the ultimate objective of the Apulia Praia Hotel, may suggest any modifications that they consider useful, contacting the hotel managers through the address E-mail: geral@apuliapraia-hotel.com

3.Protection of users’ personal data by Apulia Praia Hotel
The user of the Pre-Reservation and Online booking services offered through www.apuliapraia-hotel.com, is voluntarily providing personal data (from now on Personal Data) and accepts expressly and fully and unreservedly that Apulia Praia Hotel treats them in an automated manner and incorporates in a file in order to be able to provide and offer its services, file that is responsible the Apulia Praia Hotel, and that is registered or registered before the competent authority.

The data owners have at any time the right to access the file, and may exercise the rights of rectification, cancellation and opposition in the Terms registered in the data protection legislation. Likewise, the consent of the user to the processing and transfer of their personal data will be revocable at any time without retroactive effect, in accordance with the provisions of the Data Protection Act.

For this purpose, it is enough to contact the Apulia Praia Hotel by email geral@apuliapraia-hotel.com, or by writing to its registered office at Avenida da Praia, 45, 4740-033 Apúlia – Portugal. The Apulia Praia Hotel guarantees that it has adopted the appropriate security measures in its installations, systems and files. Likewise, Apulia Praia Hotel guarantees the confidentiality of Personal Data, although it will disclose to the competent public authorities the Personal Data and any other information that is in its possession or is accessible through its systems and is required in accordance with the legal provisions and regulations applicable to the case. The users of www.apuliapraia-hotel.com guarantee and respond, in any case, for the truthfulness, accuracy, validity and authenticity of the Personal Data provided, and undertake to keep them updated.

The services of the Apulia Praia Hotel are not intended for minors and the Apulia Praia Hotel does not solicit nor collect information regarding persons under age.

On the other hand, Apulia Praia Hotel may collect information through devices such as cookies or log files on the navigation of its users in www.apuliapraia-hotel.com. These devices are exclusively associated with a single user and their own personal computer. In such case, Apulia Praia Hotel will only use this data as a whole, with the ultimate aim of improving its services.

The electronic document with which the reservation is formalized is filed electronically during the established statutory period. Customers can access your information by exercising their corresponding access rights in the manner mentioned.

The operations of querying data from the user account and requesting services or products through the Web are performed through a secure server. The software of such server encodes the information that the User introduces before transmitting it to the Apulia Praia Hotel. Likewise, the Apulia Praia Hotel has strict security procedures regarding the storage and disclosure of data in order to avoid any unauthorized access to them, in accordance with the Data Protection Law in force in Portugal.

4.Useful use of the contents of the Website by the User.
4.1 Apulia Praia Hotel declares that the industrial property rights (Trademarks, Trade Names, etc.) appearing on this Website are owned and / or are legitimately exploited by virtue of agreements or licenses of use, being properly protected existing Industrial Property Regulations. The User undertakes to use the Internet Site in a diligent, correct and lawful manner and, in particular, undertakes to refrain from:

(a) To eliminate, avoid or manipulate the copyright, trademarks and other data identifying the rights of Apulia Praia Hotel or its holders incorporated in the contents and / or products commercialized from the Apulia Praia Hotel Internet Site, as well as the technical protection devices, digital marks or any information mechanisms they may contain.

(b) Use the contents and, in particular, the information of Apulia Praia Hotel obtained through its Internet Site to send advertising, communications for direct sale or any other commercial purpose, unsolicited messages intended for a plurality of people.

(c) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless authorized by the holder of the respective rights or if legally permitted.

(d) In general, use content in a manner, for purposes or effects contrary to law, morality and generally accepted good practices or public order. Apulia Praia Hotel does not grant any license or authorization to use any of its industrial and intellectual property rights or any other property or right related to its Internet Site.

4.2. Procedure in case of infringement of intellectual property rights. In the event that any User or a third party considers that any of the content has been introduced on their Website in violation of their intellectual property rights, they must send a notification to Apulia Praia Hotel with a complete and accurate indication of their data and intellectual property rights allegedly infringed, as well as the Internet site.

5.Right of Modification of Terms and / or General Contracting Conditions
The Apulia Praia Hotel reserves the right to modify these general terms and / or conditions, informing the users of the modifications made through www.apuliapraia-hotel.com.

6.Exclusion of guarantees and liability
6.1 APULIA PRAIA HOTEL DOES NOT WARRANT THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES LAID DOWN AT THE DISPOSAL OF THE USER, BY WHICH IT EXCLUDES ANY LIABILITY FOR DAMAGES AND / OR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE FAILURE OF AVAILABILITY, RELIABILITY OR CONTINUITY OF YOUR PAGE OF THE INTERNET OR OF THEIR SERVICES, BUT IT ATTEMPTS TO FACILITATE, TO THE EXTENT OF ITS POSSIBILITIES, TECHNICAL ASSISTANCE TO THE PEOPLE AFFECTED.

6.2 Oo Apulia Praia Hotel DOES NOT OBLIGE TO CONTROL AND DOES NOT CONTROL FOR ANY PRACTICE, THE ABSENCE OF VIRUSES OR ITEMS IN THE CONTENTS THAT MAY RESULT IN CHANGES TO THE SOFTWARE OR HARDWARE OF USERS OR PEOPLE WHO VISIT THE PAGES, FOR WHICH IT WILL NOT RESPOND FOR THE DAMAGES AND DAMAGES OF ANY NATURE THAT MAY RESULT FROM THE SAME.

6.3 IF APULIA PRAIA HOTEL, PASSES TO ACT WITH THE FORECLOSURE AND DILIGENCE DUE, CAN NOT FACULT THE ROOMS CONTRACTED FOR REASONS THAT ARE NOT IMPUTABLE TO YOU AND IF IT IS IMPOSSIBLE TO PROVIDE THE SERVICES IN THE AGREED CONDITIONS, Apulia Praia Hotel WILL OFFER TO THE USER A POSSIBILITY OF OPTING FOR THE TOTAL REFUND OF THE PAYMENT OR FOR ITS OTHER REPLACEMENT OF SIMILAR CHARACTERISTICS AS TO THE CATEGORY OR QUALITY. IF THE REPLACEMENT SERVICE IS OF CATEGORY OR LOWER QUALITY, THE APULIA PRAIA HOTEL SHOULD REFUND THE DIFFERENCE.

7.Security of the Terms and / or General Conditions of hiring
If one of the stipulations of these Terms and / or General Conditions of Contract is declared void or inoperative, the remaining General Terms and Conditions will remain in the agreed Terms. Apulia Praia Hotel undertakes to replace the stipulation affected by the nullity by approaching as closely as possible the intention initially sought by the parties.

NO STIPULATION IN THIS AGREEMENT WILL AFFECT THE FUTURE OF IMPORTATION PROVISIONS IN CONSUMER MATTERS. IF YOU ARE NOT A CONSUMER, YOU EXPRESSLY DISCLAIM YOUR RIGHT OF WITHDRAWAL.

8.www.apuliapraia-hotel.com and acceptance of usage rules
The user is aware of the fact that the Pre-Reservation and Online booking services involves the full and unreserved acceptance of each of the clauses that integrate the Rules of Use of www.apuliapraia-hotel.com, in the published version by the Apulia Praia Hotel at the moment you contract the service. Such in the

8.www.apuliapraia-hotel.com and acceptance of usage rules
The user is aware of the fact that the use of the Pre-Reservation and Online booking services involves the full and unreserved acceptance of each of the clauses that integrate the Rules of Use of www.apuliapraia-hotel.com, in the published version by the Apulia Praia Hotel at the moment you contract the service. Such rules of use complete these General Terms and Conditions in all that they do not oppose. Therefore, the user should be aware of the importance of consulting the rules on this page, prior to accessing and / or using these services.

9. Applicable Law and Competent Jurisdiction
These Terms and / or General Contracting Conditions are governed by Portuguese Law. The Apulia Praia Hotel and users, for the resolution of any controversy that may arise, regarding its validity, execution, compliance or resolution, in whole or in part, submit themselves, expressly waiving their own forum or any other that, if appropriate, may fall within the jurisdiction of the Court of the District of Esposende, Portugal. This agreement constitutes the complete and complete expression of the agreement between Apulia Praia Hotel and the user, and supersedes all previous covenants, commitments, declarations or agreements, both written and oral, that have previously existed between the two.
The Apulia Praia Hotel is a member of the Arbitration Center – CIAB of Braga – with the following contacts: Tel.+351 253617604, Fax +351 253617605 and Email
geral@ciab.pt. In the event of a dispute, the consumer may appeal to this Dispute Resolution Entity. More information on Consumer Portal
www.consumidor.pt.

In any case, any dispute arising from the offer of services at the hotel where the customer is staying must be sent to the Institutions of the Consumer Protection Code.